Customer Warranty Request Form

This form will allow us to process your warranty request in a timely manner.
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Product Details
Images or video of fault

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Proof of Purchase (if you do not have proof of purchase, please ensure you provide images of the product batch number / serial number).

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Please acknowledge the following warranty service conditions:
  • Warranties are void if product has not been installed by a Licensed Electrical Contractor.
  • Should you have a warranty claim that is found to have been caused from faulty installation, misuse or a cause other than a manufacturing defect of the product you will be liable for a callout charge.
  • Damage to the ceiling fan that does not use the supplied wall control and/or a Fantech Trade approved remote are not covered.
  • Where fault is found to be something other than a warranty issue or the product is not our product there will be a callout charge.
  • Please note the standard minimum callout charge is $150.00 + GST plus any travel time applicable if outside of a capital city metropolitan area should any of these instances occur.
  • Travelling time to remote areas is not covered by the warranty. Service calls within 30 minutes of major capital and regional centres are covered. Outside of this, additional fees may apply.
  • A Certificate of Electrical Safety must be attached to the claim.
  • Adequate access to products, fittings and fixtures to undertake extended warranty repairs is required. We will not be responsible for any consequential damage or costs where adequate access to product fittings and fixtures is not available.
  • If you make a request for Warranty service and the service agent finds any of the following, addition service costs may apply (minimum $100):
    o It is not a Fantech Trade product
    o It has not been installed as per manufacturer’s instructions
    o It has not been installed according to AS3000 wiring regulations
    o The warranty for this product has expired
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